Plans & Support
© The Kenko Life a unit of YUTAI PRIME FOODS PRIVATE LIMITED
Welcome to The Kenko Life (“Kenko”, “we”, “our”, or “us”). We are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, process, and share your personal information when you use our website, applications, consultations, subscriptions, and related services. While we aim to be completely transparent in the manner we choose to protect your privacy, you may not agree with the terms of this Policy. Should this be the case, please remember it is your choice whether you wish to continue using our Services and Platform.By using our services, you agree to the terms of this Privacy Policy.
We collect information that you voluntarily provide to us when you register for our services, place orders, subscribe to meal plans, communicate with us, or interact with our platform.
This information may include:
Personal Information
• Full name
• Email address
• Phone number
• Delivery address
• Delivery location details and coordinates
• Payment and billing informationNutrition & Health Information
• Dietary preferences and restrictions
• Activity levels and lifestyle information
• Health and fitness goals
• Allergies or sensitivities
• Height, weight, and body measurements
• Blood reports or related health documents voluntarily shared by you
Blood reports and health-related information are collected only with your explicit consent and are used solely for providing more personalized nutrition guidance and meal recommendations.
When you create an account with The Kenko Life, we may collect and store account credentials, including your email address and password, for the purpose of account creation, authentication, and access to our services.
Technical Information
We may also automatically collect certain technical and usage-related information, including:
• IP address
• Browser type
• Device information
• Website usage behavior
• Cookies and analytics information
Such information is collected for legitimate business purposes, including operating and improving our services, enhancing user experience, maintaining platform security, troubleshooting technical issues, preventing fraud or misuse, conducting analytics, and protecting our content, systems, and business operations.
The information we collect may be used for the following purposes:
• To create and manage your account
• To onboard and administer subscriptions
• To customize and deliver meal plans
• To provide personalized nutritional guidance
• To process payments and refunds
• To manage deliveries and operational logistics
• To communicate with you regarding your account, orders, subscriptions, deliveries, or support requests
• To improve and personalize your experience with our services
• To conduct analytics, research, and service improvement activities
• To comply with applicable legal and regulatory obligations
Please note that when you provide your email ID and agree to be onboarded, our operations team may create and manage your account on your behalf within our internal systems.
By proceeding with onboarding, you agree to our Terms & Conditions and related policies.
Payment transactions are processed through authorized third-party payment service providers.
The Kenko Life does not store complete debit card, credit card, banking credentials, UPI PINs, passwords, CVV numbers, or other sensitive payment authentication information.
Certain health, dietary, and wellness information voluntarily shared by you may be considered sensitive personal information under applicable laws.
Such information is collected only with your consent and solely for the purpose of providing personalized nutritional guidance, meal recommendations, and related services.
We do not sell or rent your personal information to unrelated third parties.
However, we may share limited information with trusted third-party service providers strictly for operational purposes such as:
• Delivering meals
• Processing payments
• Customer communication
• Technology infrastructure and hosting
• Analytics and service improvement
• Logistics and delivery management
These service providers are required to maintain the confidentiality and security of your information and may only use such information for the specific purposes for which it was disclosed.We may also disclose information where required by law, regulatory authorities, legal proceedings, or governmental requests.
We implement reasonable administrative, technical, and operational safeguards to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.While we strive to use commercially reasonable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
• Provide our services
• Maintain operational and business records
• Comply with legal obligations
• Resolve disputes
• Enforce our policies and agreements
Certain information may be retained for legitimate business, tax, accounting, legal, or compliance purposes.
Our website and applications may use cookies, tracking technologies, and analytics tools to improve user experience, understand customer behavior, optimize performance, and enhance our services.You may choose to disable cookies through your browser settings, though certain features of the platform may not function properly as a result.
The nutritional guidance, wellness recommendations, and meal suggestions provided by The Kenko Life are intended for general wellness and lifestyle purposes only
.Our services are not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be considered a substitute for professional medical advice, diagnosis, or treatment.
Customers are advised to consult qualified healthcare professionals before making significant dietary or health-related decisions, particularly where medical conditions, allergies, medications, or pregnancy are involved.
The nutritional guidance, wellness recommendations, and meal suggestions provided by The Kenko Life are intended for general wellness and lifestyle purposes only.
Our services are not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be considered a substitute for professional medical advice, diagnosis, or treatment.
Customers are advised to consult qualified healthcare professionals before making significant dietary or health-related decisions, particularly where medical conditions, allergies, medications, or pregnancy are involved.
We collect and securely store your delivery address, contact number, and related delivery information for the purpose of order fulfillment, operational coordination, customer support, and service improvement.
Such information is maintained in a confidential manner and is not sold or shared with unrelated third parties.
Your information may be accessed by authorized employees, nutrition professionals, customer support representatives, and verified delivery partners strictly on a need-to-know basis for facilitating deliveries and resolving service-related concerns.
Our team may contact you through:
• Phone calls
• IVR calls
• SMS
• WhatsApp
• Email
• Other operational communication channelsfor purposes including:
• Delivery coordination
• Order and subscription updates
• Customer support
• Feedback collection
• Issue resolution
• Nutrition consultations
• Service-related communication
By using our services, you consent to receiving such operational and service-related communications.
Our website or communication channels may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or policies of such external platforms.
While we strive to ensure timely and efficient service, The Kenko Life shall not be held liable for delays, interruptions, or service disruptions caused by factors beyond our reasonable control, including but not limited to:
• Traffic conditions
• Weather disruptions
• Technical failures
• Strikes or labour disruptions
• Government restrictions
• Force majeure events
• Other unforeseen operational circumstances
You may request access to, correction of, or deletion of the personal information we hold about you, subject to applicable legal and operational requirements.You may exercise these rights by contacting us using the details provided below.
We may update this Privacy Policy from time to time. Updated versions shall become effective upon being posted on this page.Your continued use of our services following such updates constitutes acceptance of the revised Privacy Policy.
In accordance with applicable provisions of the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:
Grievance Officer: Nidhish Chandran
Email Address: [email protected]
Phone Number: 8904133297
The Grievance Officer may be contacted between 10:00 AM and 5:00 PM, Monday to Friday, excluding public holidays.
